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Keeftalk Terms of Service

Effective Date: August 6, 2026

Company: Keeftalk LLC

Website: https://keeftalk.com

Support: [email protected]

Jurisdiction: Tunisia

1. Introduction

1.1 Welcome

Welcome to Keeftalk. Keeftalk LLC (?Keeftalk,? ?we,? ?us,? or ?our?) provides a privacy-focused communication platform that enables individuals around the world to connect through encrypted messaging, voice and video calls, media sharing, and a suite of advanced features including an AI assistant. We utilize Google Sign-In to securely authenticate users and establish their accounts. These Terms of Service (the ?Terms?) constitute a legally binding agreement between you (?you,? ?your,? or ?User?) and Keeftalk LLC governing your access to and use of the Keeftalk application (the ?App?), our website located at https://keeftalk.com (the ?Site?), and all related websites, software, features, content, and services offered by Keeftalk (collectively, the ?Service?).

1.2 Acceptance of Terms

By creating an account, accessing, downloading, installing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to every provision of these Terms, you must immediately cease all use of the Service and delete any copies of the App in your possession. Your continued use of the Service constitutes your ongoing acceptance of these Terms, including any modifications we may make from time to time as described in Section 19.

1.3 Definitions

In addition to terms defined elsewhere in this document, the following definitions apply:

  • ?Account? means the personalized access credentials and associated profile you create to use the Service.
  • ?Content? means any data, text, messages, files, images, videos, audio recordings, voice messages, documents, stickers, GIFs, and any other material you upload, create, transmit, store, or share through the Service.
  • ?End-to-End Encryption? or ?E2EE? refers to the cryptographic protocol by which messages are encrypted on the sender?s device and can only be decrypted by the intended recipient?s device, rendering the content inaccessible to Keeftalk.
  • ?Device? means any mobile phone, tablet, computer, or other electronic equipment on which the Service is installed or accessed.
  • ?Paid Services? means any subscription plans, one-time purchases, in-app purchases, premium features, or other chargeable aspects of the Service as described in Section 14.

1.4 Electronic Communications

When you use the Service or send communications to us via email or through the App, you are communicating with us electronically. You consent to receive communications from us electronically, including via the Service, email, or through notices posted on our Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.5 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or guidelines posted on the Service, represent the entire agreement between you and Keeftalk concerning the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

2. Eligibility

2.1 Minimum Age

You must be at least 13 years of age (or the age of digital consent in your country, whichever is higher) to create an Account and use the Service. If you are between the age of 13 and the age of majority in your jurisdiction of residence (generally 18), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and consents to your use of the Service.

2.2 Legal Capacity

By using the Service, you represent and warrant that you have the full legal capacity and authority to enter into these Terms, or that you have obtained the required consent from a parent or guardian as specified above. If you are accessing or using the Service on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case the terms ?you? or ?your? shall refer to that entity.

2.3 Prohibited Persons

You may not use the Service if you are a person barred from receiving the Service under the laws of Tunisia, your country of residence, or any other applicable jurisdiction. Additionally, you may not use the Service if you are located in, under the control of, or a national or resident of any country to which Tunisia or international law has embargoed goods or services, or if you are listed on any government list of prohibited or restricted parties.

2.4 Prior Bans

If Keeftalk has previously terminated your Account or banned you from the Service for a violation of these Terms, you are not eligible to create a new Account or access the Service through any other means unless we provide you with explicit written permission.

3. Accounts

3.1 Account Creation

To access many features of the Service, you must register for an Account by providing accurate, current, and complete information. You may create an Account using one of the following methods:

  • Email address: You must provide a valid email address and set a secure password.
  • Username: You will select a unique username that will identify you on the Service.
  • Phone number: You may verify a phone number, which will be linked to your Account.

You agree to maintain and promptly update your Account information to keep it accurate, current, and complete. You are solely responsible for any activity that occurs under your Account, whether or not authorized by you.

3.2 Account Security

You are responsible for safeguarding the confidentiality of your login credentials, including your password and any verification codes sent to your email or phone. You agree not to share your password, verification codes, or other security information with any third party or allow any third party to access your Account. You must notify us immediately at [email protected] if you suspect any unauthorized access to or use of your Account, or any other breach of security. Keeftalk shall not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.3 One Account Per Person

You may not create more than one personal Account without our prior written consent. Impersonating another person, creating an Account for the purpose of spamming, scamming, or violating these Terms, or using automated means to create Accounts is strictly prohibited.

3.4 Username Policy and Reclamation

You are free to choose a username, provided it does not infringe on the rights of any third party and complies with our policies. Keeftalk reserves the right, in its sole discretion, to reclaim, reassign, or remove any username that:

  • Is determined to be inactive for an extended period (e.g., no log-in for twelve (12) months or more);
  • Is offensive, vulgar, obscene, or hateful;
  • Is impersonating another individual, brand, organization, or public figure in a misleading or deceptive manner;
  • Infringes upon the trademark, copyright, or other intellectual property rights of a third party;
  • Is being used to violate these Terms or for any illegal or harmful purpose.

If we decide to reclaim a username, we will make reasonable efforts to notify you via the contact information associated with your Account and provide you an opportunity to select a new username. Username reclamation does not entitle you to any compensation.

3.5 Device Binding and Multi-Device Access

You may access the Service on multiple Devices using the same Account, subject to our technical limitations and security policies. You are responsible for securing each Device on which the Service is installed and for all activities conducted through those Devices. Keeftalk may limit the number of simultaneous active sessions for security or infrastructure reasons.

3.6 Account Deactivation by User

You may deactivate or delete your Account at any time as described in Section 12. Deactivation or deletion will result in the loss of access to your Content and features as further detailed in those sections.

4. User Content

4.1 Ownership of Content

Keeftalk does not claim any ownership rights over the Content you upload, send, store, or share through the Service. You retain full ownership of all intellectual property rights, including copyright, in your Content, subject only to the limited license you grant to us as described in this Section.

4.2 License Grant to Keeftalk

In order to provide, maintain, and improve the Service, you grant Keeftalk a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify (including creating derivative works for compression, encryption, thumbnail generation, or formatting purposes), store, encrypt, transmit, and publicly display your Content. This license is granted solely for the limited purposes of:

  • Operating, providing, and improving the Service, including but not limited to delivering messages, managing group chats, generating previews, performing server-side synchronization, and routing data;
  • Performing technical tasks such as encryption, decryption (solely on your or the recipient?s device), compression, and format adaptation;
  • Displaying your Content within the Service in the manner directed by you (e.g., in chat threads, profile pictures, group information);
  • Complying with applicable law, legal process, or governmental requests, to the extent we are able and permitted under our encryption architecture (see Section 5);
  • Enforcing these Terms and investigating potential violations.

For the avoidance of doubt, the license for Content that is end-to-end encrypted message content is strictly limited to encrypted storage, synchronization of undelivered encrypted payloads, and delivery to the intended recipients? devices; we cannot read or access the plaintext of such Content, and we do not use it for any purpose beyond encrypted transmission and temporary storage.

4.3 License Duration

The license granted under Section 4.2 continues for as long as your Content is stored on our systems. When you delete your Content, or when your Account is terminated and the associated retention periods expire, the license will terminate with respect to that Content, except that:

  • A residual license may persist for Content that has been shared with other users who have not deleted it, in order to continue to allow those users to view and use the Content on the Service;
  • We may retain encrypted backup copies for a limited period as part of our standard data backup and disaster recovery processes (which are subject to automatic deletion in accordance with our data retention policies);
  • We may retain anonymized, aggregate data that does not identify you or contain personal information.

4.4 User Representations and Warranties Regarding Content

You represent and warrant that:

  • You own all rights, title, and interest in and to your Content, or you have obtained all necessary rights, licenses, consents, and permissions to upload, share, and grant the license set forth in Section 4.2;
  • Your Content does not infringe, misappropriate, or violate any patent, copyright, trademark, trade secret, moral right, or other intellectual property right, or any right of publicity or privacy of any third party;
  • Your Content complies with all applicable laws, rules, and regulations, and does not contain any material that is defamatory, obscene, pornographic, harassing, threatening, or otherwise objectionable;
  • Your Content is free from viruses, malware, spyware, or other malicious code.

4.5 No Obligation to Monitor; Right to Remove

Keeftalk does not actively monitor user Content and, due to the end-to-end encryption architecture, has no access to the plaintext of encrypted messages. However, where we become aware of Content that violates these Terms (e.g., through user reports of unencrypted profile information, publicly visible group names, or metadata), we reserve the right, but not the obligation, to remove or disable access to that Content, and to suspend or terminate the associated Account. We will make reasonable efforts to notify you of any such action, except where prohibited by law or where immediate action is necessary to prevent harm.

4.6 Content Backup

You are solely responsible for maintaining backups of your Content. Keeftalk is not obligated to provide permanent cloud backup services, and the Service is not designed as a primary storage repository. Media and messages may be stored on your Device and on our encrypted servers only as necessary for message delivery, synchronization, and optional features you enable.

5. End-to-End Encryption

5.1 Encryption Commitment

Keeftalk is built on a foundation of privacy and security. All one-on-one and group messages, voice messages, and (where technically feasible) file transfers are protected by end-to-end encryption (E2EE). This means that message content is encrypted on the sender?s Device and can only be decrypted by the intended recipient?s Device. Neither Keeftalk nor any third party (including internet service providers, network operators, or government entities) can read or access the plaintext contents of your encrypted communications while in transit or on our servers.

5.2 Technical Scope

E2EE applies to:

  • Text messages (one-on-one and group chats);
  • Voice messages;
  • Files, images, videos, and documents sent as attachments;
  • Audio and video call content (where end-to-end encrypted calling is supported);
  • Disappearing messages before expiration.

E2EE does not apply to:

  • Metadata necessary for message routing and delivery (e.g., sender and recipient identifiers, timestamps, message size);
  • Profile information (display name, username, profile picture, status) that you intentionally make public or visible to other users within the Service;
  • Unencrypted data that may be generated by integrated third-party services or AI features as described in Section 9.

5.3 Encrypted Data Storage

To provide a reliable experience—such as message synchronization across multiple Devices, storing messages when a recipient is offline, and enabling message history recovery—Keeftalk temporarily stores encrypted copies of undelivered messages and certain synchronization data on our servers. These encrypted payloads are indecipherable to us; we do not possess the decryption keys. You retain exclusive control of your decryption keys, which are generated and stored locally on your Devices.

5.4 Security Audits and Transparency

We are committed to validating our encryption implementation. Keeftalk may engage independent security researchers to perform audits of our encryption protocols. When feasible, we publish technical white papers or transparency reports describing our encryption and data handling practices. However, you acknowledge that no security system is impenetrable, and we cannot guarantee absolute security against all threats.

5.5 User Responsibilities for Encryption

You are responsible for:

  • Keeping your Device operating system and the Keeftalk App updated to the latest version to benefit from security patches;
  • Protecting your Device with screen locks, biometric authentication, and other access controls;
  • Not jailbreaking, rooting, or otherwise compromising the security of your Device, as doing so may undermine E2EE;
  • Verifying the safety numbers or security codes of your contacts when the feature is available, to confirm that your communications are not subject to a man-in-the-middle attack.

5.6 Legal Limitations and Government Requests

Because we do not have access to plaintext message content, we are unable to provide decrypted message content in response to law enforcement or government demands. We may, however, be required to provide metadata, subscriber information, or other non-content data where legally compelled. Our response to such requests is governed by applicable law and our Transparency and Law Enforcement Guidelines, which we make available on our Site.

6. Messaging & Features

6.1 Core Messaging Functions

Keeftalk provides a rich messaging platform that supports the following communication types:

  • Text messaging: Real-time delivery of plain text, rich text formatting, and emojis.
  • Voice messages: Recording and sending of short audio clips directly within chats.
  • Images and videos: Capture or upload photos and video clips; share from your gallery or camera.
  • Audio files: Send music clips, podcasts, or other sound files.
  • GIFs and stickers: Integrated GIF search and sticker packs for expressive communication.
  • Documents and other files: Share PDFs, presentations, spreadsheets, and other file types, subject to size and bandwidth limitations as displayed in the interface.

6.2 Disappearing Messages

You may enable disappearing messages for specific conversations. When activated, new messages in that conversation will be automatically deleted from both the sender?s and recipient?s Devices after a designated time interval (e.g., 24 hours, 7 days, or 90 days) after being read. You acknowledge that:

  • Disappearing messages are not foolproof; a recipient may still take screenshots, screen recordings, or photos of messages before they disappear.
  • Quoted replies or forwarded messages may not be automatically deleted in certain circumstances.
  • Keeftalk cannot guarantee the permanent deletion of message data from devices that have been modified or jailbroken, or from recipients who use external means to capture content.

6.3 Message Deletion for Everyone

Keeftalk allows you to delete messages for everyone in a conversation. When you initiate this action:

  • The selected message is removed from your Device and, with the cooperation of the recipient?s App, from the recipient?s Device.
  • Both parties must be using a current version of the Service that supports this feature.
  • The recipient may see a notice that a message was deleted.
  • There may be a time limit (e.g., up to 24 hours after sending) within which deletion for everyone is permitted; after that period, you can only delete the message for yourself.

Keeftalk makes no guarantee that the recipient has not already viewed, screenshotted, or otherwise saved the message before deletion takes effect.

6.4 Group Messaging

The Service supports group conversations with multiple participants. As a group member, you may send messages, add or remove participants (subject to group administrative settings), and share Content. Group administrators may have enhanced controls, including the ability to remove members, change group information, and set message permissions. Keeftalk is not responsible for the actions of group administrators or the Content shared within group chats.

6.5 Message Synchronization

When you use the Service on multiple Devices, message history may be synchronized via our encrypted servers. Synchronization may require that your primary Device be online to allow a new linked Device to retrieve recent messages. We do not retain a plaintext backup of your entire message history; synchronization relies on the transfer of encrypted data.

6.6 Service Availability and Features

We continuously strive to improve and innovate the Service. As such, Keeftalk may add, modify, or discontinue features at any time without prior notice. Certain features may be experimental (beta) and are provided ?as is? without warranty. Your use of beta features is at your own risk.

7. Calls

7.1 Voice and Video Calls

Keeftalk supports high-quality, encrypted voice calls and video calls between individual users and within groups, where available. Call encryption is designed to be end-to-end, meaning that call content is encrypted between participants and cannot be intercepted or accessed by Keeftalk.

7.2 Call Recording

Where technically supported and legally permissible, Keeftalk may offer an in-app call recording feature. You may choose to record a call. In such a case:

  • Recording will be clearly indicated to all participants by visual or audible cues, if required by law.
  • You are solely responsible for obtaining consent from all call participants before initiating a recording, in compliance with all applicable laws regarding call recording and privacy. Some jurisdictions require all-party consent; others require only single-party consent. It is your obligation to know and follow the laws applicable to you and other participants.
  • Call recordings are stored on your Device and may be encrypted. Keeftalk does not have access to the content of your recordings. You are responsible for the secure storage and proper handling of any recorded calls.

7.3 Call Logs

To provide service functionality such as displaying recent calls, call history, and missed call notifications, Keeftalk may store call logs including metadata such as the participants, timestamp, duration, call type (voice/video), and whether a call was answered or missed. Call logs do not contain the audio or video content of the call. You may delete your call logs from within the App at any time.

7.4 Network Conditions and Quality

Call quality is dependent on your network connection, device capabilities, and the Service?s current infrastructure. We do not guarantee uninterrupted, error-free, or high-definition call quality. Keeftalk shall not be liable for dropped calls, audio/video degradation, or any indirect damages resulting from call failures.

7.5 Emergency Calls

Keeftalk is not a replacement for traditional telephone services and does not support emergency calling (e.g., to police, fire, or medical services). You must make alternative arrangements to place emergency calls through your mobile carrier or landline service. Keeftalk expressly disclaims any liability arising from your inability to reach emergency services using the App.

8. Media Storage

8.1 Compression and Quality Options

When you send images, videos, or other media files through Keeftalk:

  • Default compression: To reduce data usage and improve transmission speed, media may be compressed using industry-standard algorithms. This may result in a reduction in quality compared to the original file.
  • Original quality: Where the feature is available, you may explicitly select an option to send media in its original, uncompressed quality. Sending original-quality files may consume significantly more data and take longer to upload/download.

You acknowledge that compression settings may affect the final visual or audio fidelity of shared media, and Keeftalk makes no warranty as to the preservation of exact quality.

8.2 Media Retention Period

When you delete a media file from your chat, the media is not instantly purged from all infrastructure. For operational reasons:

  • Deleted media is retained on our encrypted backup and caching layers for a period of up to 14 days from the date of deletion. After this period, it is permanently and securely erased from our systems.
  • During this 14-day window, the media remains encrypted and is not accessible to Keeftalk or any third party. The retention is solely to allow for data recovery in the event of accidental deletion or system error.
  • If you delete a media item and both the sender and recipient delete it, the media will be marked for removal and purged according to this schedule.

8.3 Automatic Download Settings

You may configure your App to automatically download incoming media over Wi-Fi, mobile data, or roaming. Enabling automatic download may result in significant data usage for which you are financially responsible. You may adjust these settings at any time in the App?s preferences.

8.4 Storage Limits

Keeftalk may impose limits on the amount or size of media you can store or transfer through the Service. Limits may be based on file size, total storage consumption, or frequency of uploads, and are subject to change. We will notify you of any material reductions in limits that affect your usage.

8.5 No Cloud Backup Service

Keeftalk is not a cloud backup or file hosting service. Media you send is intended for immediate sharing, not for long-term archival. We are not responsible for any loss of media resulting from Account termination, server maintenance, or the expiration of retention periods.

9. AI Features

9.1 AI Chat Assistant

Keeftalk may include an AI-powered chat assistant (?AI Assistant?) that can perform tasks such as answering questions, providing suggestions, summarizing conversations, and facilitating translations. The AI Assistant is an experimental feature and is provided for convenience and entertainment purposes.

9.2 Local Processing

As part of our privacy-first approach, certain AI features—such as on-device translation—are designed to process data locally on your Device. When translation is performed locally, the text you wish to translate is not sent to external servers; the translation engine runs entirely within the App using machine learning models stored on your Device. This ensures that the content remains confidential and is not accessible to Keeftalk or third parties.

9.3 Server-Side AI Functions

Some advanced AI features may require server-side processing where local resources are insufficient. In such cases:

  • The input data may be transmitted to Keeftalk?s AI servers for processing.
  • We will make reasonable efforts to strip personally identifiable information before transmission, but by using these features, you consent to the transfer of relevant data to our AI infrastructure.
  • We will not use your AI inputs to train our models or for any purpose other than providing the specific AI feature you requested, unless you opt in to such usage where permitted.

9.4 AI Output Disclaimer

You acknowledge that AI-generated output:

  • Is produced by automated systems and may be inaccurate, incomplete, biased, or nonsensical.
  • Does not represent the views or opinions of Keeftalk and should not be considered professional advice (medical, legal, financial, etc.).
  • Is provided ?as is? and you rely on it at your own risk.
  • You should independently verify any information before acting on it.

9.5 No Expectation of Privacy in AI Interactions (If Server-Side)

If you use an AI feature that communicates with our servers, you understand that the conversation may be logged for quality assurance, debugging, and abuse prevention, subject to our Privacy Policy. However, we will not associate those logs with your identity beyond what is necessary to provide the service, and we will delete such logs in accordance with our data retention policies.

9.6 Prohibited AI Use

You agree not to use the AI Assistant to:

  • Generate content that is illegal, harmful, abusive, or violates our Acceptable Use policy;
  • Attempt to reverse engineer, decompile, or extract the AI models;
  • Upload or share any material containing malware designed to interfere with the AI systems;
  • Exploit the AI to breach the privacy of others or to harass, threaten, or defraud.

10. Acceptable Use

10.1 General Prohibitions

You agree that you will not use, or encourage, assist, or permit any other person to use, the Service in any manner that is unlawful, harmful, or that violates these Terms. Specifically, you agree not to engage in any of the following prohibited activities:

10.1.1 Illegal Activities

Using the Service to facilitate, plan, or engage in any activity that violates local, state, national, or international law, including but not limited to drug trafficking, human trafficking, fraud, money laundering, or any criminal offense.

10.1.2 Harassment and Abuse

Harassing, bullying, intimidating, stalking, or threatening any person; or sending repeated unwanted messages or communications that cause annoyance or distress.

10.1.3 Hate Speech

Promoting or inciting violence, hatred, or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable law.

10.1.4 Spam and Scams

Sending unsolicited commercial communications (spam), chain letters, pyramid schemes, ?get rich quick? schemes, phishing attempts, or any deceptive or misleading content designed to obtain personal information or money from others.

10.1.5 Malware and Hacking

Uploading, transmitting, or distributing viruses, worms, Trojan horses, ransomware, spyware, or any other malicious code; attempting to gain unauthorized access to the Service, other users? Accounts, or Keeftalk?s systems through hacking, password mining, social engineering, or any other means.

10.1.6 Impersonation

Impersonating any person or entity, including a Keeftalk employee, representative, or another user; falsely stating or otherwise misrepresenting your affiliation with a person or entity; creating an Account in the name of another person with the intent to deceive.

10.1.7 Terrorism and Violent Extremism

Using the Service to promote, plan, support, or engage in acts of terrorism, violent extremism, or to recruit members for such activities; distributing content that glorifies or encourages violence against civilians.

10.1.8 Child Exploitation

Sharing, storing, or soliciting any content that involves the sexual exploitation, abuse, or endangerment of minors. Keeftalk has a zero-tolerance policy for child sexual abuse material (CSAM). Any such activity will result in immediate termination and reporting to law enforcement and relevant authorities, including the National Center for Missing and Exploited Children (NCMEC) or equivalent bodies.

10.1.9 Copyright and Intellectual Property Infringement

Infringing the copyright, trademark, trade secret, patent, or other intellectual property rights of any party. You may not upload, download, share, or distribute any content that you do not have the right to use.

10.1.10 Interference with Service

Interfering with, disrupting, or overburdening the Service or servers; using any automated system (e.g., robots, spiders, scrapers) to access the Service in a manner that sends more request messages to our servers than a human can reasonably produce in the same period; circumventing any technological measures we use to protect the Service.

10.1.11 Unauthorized Commercial Use

Using the Service for any commercial purpose not expressly authorized by Keeftalk, including but not limited to advertising, selling, or promoting products or services without our prior written consent, or engaging in multi-level marketing.

10.2 Reporting Violations

If you encounter any user or Content that violates these Terms, please report it to us through the in-app reporting tools or by contacting [email protected]. We review reports in accordance with our internal policies and applicable law, though we cannot guarantee that we will be able to review end-to-end encrypted message content directly. We may rely on metadata, user reports, and other available information.

10.3 User Cooperation

You agree to cooperate fully with any investigation by Keeftalk, law enforcement, or regulatory authorities concerning your use of the Service and alleged violations of these Terms.

11. Enforcement

11.1 Our Right to Enforce

Keeftalk reserves the right, in its sole discretion, to take any action we deem necessary to protect the integrity of the Service, the safety of our users, and our own legal interests. Enforcement actions may include, without limitation:

11.1.1 Account Suspension

Temporarily suspending your access to the Service, which may prevent you from sending or receiving messages, making calls, or accessing any Content.

11.1.2 Permanent Account Ban

Permanently terminating your Account and prohibiting you from creating new Accounts or accessing the Service in the future. We may use technical measures to enforce such bans, including device blocking and IP address filtering.

11.1.3 Content Removal

Removing or disabling access to specific Content that we reasonably believe violates these Terms, infringes intellectual property rights, or is otherwise harmful, even if the Account itself is not suspended.

11.1.4 Restriction of Features

Limiting your ability to use certain features (e.g., calling, media sharing, group creation) if we detect abuse or Terms violations.

11.1.5 Legal Action and Reporting

Referring violations to law enforcement authorities, filing legal claims, and cooperating with criminal investigations, including the preservation and disclosure of information as required by law.

11.2 Notification and Appeal

If we take enforcement action against your Account, we will make reasonable efforts to notify you using the contact information associated with your Account and provide the reason for the action, unless such notification is prohibited by law or would compromise security. You may appeal any enforcement decision by contacting us at [email protected] with a detailed explanation of why you believe the action was erroneous. We will review appeals in good faith; however, our decision following an appeal is final.

11.3 No Liability for Enforcement

Keeftalk shall not be liable to you or any third party for any damages resulting from the exercise of our enforcement rights, including the suspension or termination of your Account, removal of Content, or any other action taken in good faith to enforce these Terms.

12. Termination

12.1 Termination by You

You may stop using the Service and delete your Account at any time, for any reason or no reason. Account deletion can be initiated through the in-app settings under ?Account? > ?Delete My Account.? You will be asked to confirm the deletion, as this action is generally irreversible.

12.2 Consequences of Termination by You

Upon your request to delete your Account:

  • Your profile information will be deactivated immediately and permanently deleted after the retention period described in Section 13.
  • Messages you have sent to other users will remain in their inboxes because they are part of their own conversation history, unless deleted by all parties.
  • Group information, metadata, and non-encrypted content may remain as part of the Service?s operational records, subject to our data retention policies.
  • You will lose access to any Paid Services or in-app purchases associated with the Account, and no refunds will be issued, except as provided in Section 14.

12.3 Termination by Keeftalk

Keeftalk may suspend or terminate your Account, with or without notice, if we determine that:

  • You have materially breached these Terms;
  • Your conduct creates risk of legal liability for Keeftalk or other users;
  • Your Account has been inactive for an extended period (generally two (2) years or more), and we choose to reclaim resources;
  • We are required to do so by law or legal process.

12.4 Effect of Termination

Upon termination of your Account:

  • All licenses and rights granted to you under these Terms immediately cease.
  • You must stop using the Service and delete all copies of the App.
  • Provisions of these Terms that by their nature should survive termination will survive, including but not limited to Sections 4 (ownership of your Content), 13 (Data Retention), 15 (Privacy), 16 (Disclaimer), 17 (Limitation of Liability), 18 (Governing Law), and any accrued payment obligations.

13. Data Retention

13.1 General Retention Policy

Keeftalk retains your personal data and Content only for as long as necessary to fulfill the purposes for which it was collected, as described in our Privacy Policy, or as required by applicable law. Retention periods vary depending on the type of data.

13.2 Account Deletion Retention

When you delete your Account, Keeftalk will retain certain information for a 30-day grace period. During this period, your Account is deactivated, but you may contact us to reactivate it if the deletion was accidental. After the 30-day period, we will begin the process of permanently deleting all personal data associated with your Account from our active systems, except as noted below. The permanent deletion process may take up to an additional 60 days for backup and log systems to be fully purged.

13.3 Retention of Encrypted Content

Encrypted message payloads that remain undelivered or are part of active conversations may be retained until they are delivered, read, and then locally deleted by the users. If a message has been deleted for everyone by both parties, the encrypted payload will be marked for deletion and will be removed within the standard media retention period (14 days) or the general log retention cycle, whichever is shorter.

13.4 Legal Holds and Mandatory Retention

Keeftalk may be legally obligated to retain certain information beyond our standard retention periods if we receive a valid legal preservation request, subpoena, court order, or other binding legal process. In such cases, we will preserve the specified data for the duration required by law. We may also retain necessary information to comply with our legal obligations, resolve disputes, enforce our agreements, and prevent fraud or abuse.

13.5 Aggregated and Anonymized Data

We may indefinitely retain and use aggregated, de-identified, or anonymized data derived from your use of the Service for analytics, research, and service improvement, provided that such data cannot reasonably be re-associated with you or your Account.

14. Payments

14.1 Paid Services

Keeftalk may offer certain premium features, subscriptions, or in-app purchases (?Paid Services?). The specific features, pricing, and billing terms will be presented to you at the time of purchase within the App or on the Site. By completing a purchase, you agree to pay the specified fees using the payment method you provide.

14.2 Pricing and Taxes

All prices are displayed in the currency indicated at checkout and may be subject to applicable taxes, value-added tax (VAT), goods and services tax (GST), or similar levies, which will be added to the total price where required. You are responsible for any such taxes. Keeftalk reserves the right to change its pricing for Paid Services at any time; any price changes will take effect at the start of your next billing cycle after notice is provided.

14.3 Subscriptions and Automatic Renewal

If you purchase a subscription, it will automatically renew at the end of each billing cycle (monthly, yearly, etc.) unless you cancel at least 24 hours before the renewal date. Renewal charges will be applied to your stored payment method. You may manage and cancel subscriptions through your Account settings or the platform?s subscription management interface (e.g., Apple App Store, Google Play Store).

14.4 Free Trials

From time to time, Keeftalk may offer free trial periods for Paid Services. Unless you cancel before the trial period ends, your subscription will automatically convert to a paid subscription and you will be charged accordingly. Any limitations or eligibility requirements for free trials will be stated at the time of sign-up.

14.5 Refund Policy

Unless otherwise required by Tunisian consumer protection law or the terms of the third-party app store through which you purchased, all payments are final and non-refundable. If you experience a technical issue that prevents you from accessing a Paid Service you have paid for, please contact us at [email protected], and we will evaluate the situation in good faith.

14.6 Third-Party Payment Processors

Payments are processed by third-party payment processors, such as Apple, Google, or Stripe. Your payment information is subject to the privacy policies and terms of those processors. Keeftalk does not store full credit card numbers. We are not responsible for errors or failures by payment processors.

14.7 Chargebacks and Payment Disputes

If you initiate a chargeback or dispute a payment without first contacting us, we reserve the right to suspend your access to the Paid Services and your Account until the dispute is resolved. You are responsible for any fees or penalties imposed by our payment processors as a result of a chargeback.

15. Privacy

15.1 Privacy Policy

Your privacy is fundamental to Keeftalk. The collection, use, storage, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at https://keeftalk.com/privacy. By using the Service, you consent to the data practices described in the Privacy Policy.

15.2 Data Processing and E2EE

As further detailed in our Privacy Policy and Section 5, Keeftalk processes only limited personal data (such as account registration information and metadata) and does not have access to the content of your end-to-end encrypted communications. Our data processing is designed to minimize the collection of personal information and to protect your privacy to the greatest extent technically feasible.

15.3 Cross-Border Data Transfers

Your data may be stored and processed on servers located in Tunisia, the European Economic Area, the United States, or other jurisdictions where we or our service providers operate. By using the Service, you consent to the transfer of your information to these locations, subject to the safeguards described in our Privacy Policy. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

15.4 Children?s Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.

16. Disclaimer of Warranties

16.1 ?As Is? Provision

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL CONTENT, FEATURES, AI FUNCTIONS, AND RELATED SOFTWARE, IS PROVIDED ON AN ?AS IS? AND ?AS AVAILABLE? BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. KEEFTALK AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
  • WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY OF ANY INFORMATION, CONTENT, OR AI-GENERATED OUTPUT PROVIDED THROUGH THE SERVICE.

16.2 No Endorsement

Keeftalk does not endorse, support, represent, or guarantee the truthfulness, accuracy, or reliability of any Content posted by users or third parties. Any reliance you place on such Content is strictly at your own risk. You may be exposed to Content that is offensive, indecent, or objectionable; Keeftalk shall have no liability for such exposure.

16.3 Device and Network Compatibility

You are responsible for ensuring that your Device and internet connection meet the minimum technical requirements for the Service. Keeftalk does not warrant that the Service will be compatible with all Devices, operating systems, or network conditions.

16.4 Beta and Experimental Features

Any features designated as ?beta,? ?alpha,? ?preview,? or ?experimental? are provided for testing purposes only and are not covered by any warranties. They may be subject to bugs, errors, and unexpected behavior, and Keeftalk may discontinue them at any time without notice.

17. Limitation of Liability

17.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEEFTALK LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR:

  • LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, OR GOODWILL;
  • LOSS OF DATA, MESSAGES, OR CONTENT;
  • SERVICE INTERRUPTIONS, DELAYS, OR DOWNTIME;
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
  • COST OF PROCUREMENT OF SUBSTITUTE SERVICES;
  • PERSONAL INJURY, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE,

ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) THE USE OR INABILITY TO USE THE SERVICE; (B) THE CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF KEEFTALK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Cap on Direct Damages

IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF KEEFTALK AND ITS RELATED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU HAVE PAID TO KEEFTALK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED TUNISIAN DINARS (100 TND). THE EXISTENCE OF MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMIT.

17.3 Exceptions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE LIABILITY OF KEEFTALK AND ITS AFFILIATES SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

17.4 Basis of the Bargain

You acknowledge and agree that the limitations of liability and disclaimers of warranties set forth in these Terms reflect a fair and reasonable allocation of risk between the parties and form an essential basis of the bargain, without which Keeftalk would not be able to offer the Service at the current terms. The limitations shall survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Tunisia, without regard to its conflict of law principles.

18.2 Jurisdiction

Subject to Section 18.3, you and Keeftalk irrevocably submit to the exclusive jurisdiction of the competent courts located in Tunis, Tunisia, for the resolution of any disputes arising out of or relating to these Terms or the Service. You agree to waive any objection to venue or forum non conveniens.

18.3 Informal Dispute Resolution

Before initiating any formal legal action, you agree to first contact Keeftalk at [email protected] and attempt to resolve the dispute informally. Both parties shall work in good faith to reach a mutually satisfactory resolution within a period of sixty (60) days from the date the dispute is first raised. If a resolution cannot be reached, either party may then proceed to the appropriate court.

18.4 Class Action Waiver

To the fullest extent permitted by law, you agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and that you will not seek to have any dispute heard as a class action, collective action, private attorney general action, or any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties.

18.5 Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

18.6 Injunctive Relief

Notwithstanding the foregoing, Keeftalk may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, data security, or confidential information.

19. Changes to Terms

19.1 Right to Modify

Keeftalk reserves the right to modify, update, or replace these Terms at any time to reflect changes in our Service, technology, legal requirements, or business practices. When we make changes, we will post the revised Terms on the Site and update the ?Effective Date? at the top of the document.

19.2 Notice of Changes

We will notify you of material changes by:

  • Displaying a prominent notice within the App;
  • Sending an email to the email address associated with your Account; or
  • Using any other method reasonably likely to reach you.

It is your responsibility to ensure that your contact information remains current.

19.3 Acceptance of Updated Terms

If you continue to use the Service after the effective date of the revised Terms, your continued use constitutes your acceptance of the changes. If you do not agree with the new Terms, you must discontinue your use of the Service and delete your Account. Material changes will not apply retroactively to disputes arising prior to the change.

19.4 Reviewing Terms

You are encouraged to periodically review the most current version of the Terms, available at https://keeftalk.com/terms. The current version supersedes all previous versions.

20. Contact Us

20.1 General Inquiries

If you have any questions, concerns, complaints, or feedback regarding these Terms or the Service, please do not hesitate to contact our support team:

Email: [email protected]
Website: https://keeftalk.com

20.2 Legal Notices

Formal legal notices must be sent to Keeftalk LLC at the following address, with a copy sent via email for expediency:

Keeftalk LLC
[Insert Physical Address, Tunis, Tunisia]
Attention: Legal Department
Email: [email protected]

Any notice from you to Keeftalk will be deemed given when received by us at the above email or physical address.

20.3 Feedback

We welcome your suggestions, ideas, and feedback about the Service. By submitting feedback, you acknowledge that it is voluntary, non-confidential, and that Keeftalk may use, modify, and incorporate your feedback into the Service without any obligation to compensate you.

By creating an account or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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